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Refund policy

Returns

Our policy for returns applies to all orders. A parcel may be returned within 14 days as of the date of its reception. The returns are only accepted when the product is sent back in its original packaging (cellophane wrapped). These conditions also apply to any product, upon opening, if received damaged, defective or being the wrong article. Exchanges are not accepted. Please note that the buyer bares the return carriage costs. Shipping costs are non-refundable. Please do not send your purchase back to the manufacturer. You may send back any return to the following address, by including the return form:

Eonni.ch
Capsule Corp. GmbH
Oberstrasse 42
CH-9000 St. Gallen
Switzerland

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it may take an additional 14 days before any refund is completed.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@eonni.ch and mention the enquiries you have already made.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping items over SFr. 75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.